Privacy Policy
Your Privacy Matters
At Kenwood Renewables (“we”, “our”, “us”), we are committed to protecting your personal data and your right to privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, including solar panel installation, air source heat pump installation, and cavity wall insulation.
1. Information We Collect
We may collect and process the following types of personal information:
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Contact Information: Name, email address, phone number, address.
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Property Information: Property type, energy usage, photos, and layout relevant to service delivery.
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Technical Information: IP address, browser type, and device information when you use our website.
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Financial Information: Payment details (only when required for billing purposes).
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Communication Data: Emails, service inquiries, and call logs.
2. How We Use Your Information
We use your personal information for the following purposes:
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To provide and manage our installation services.
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To perform property assessments and surveys.
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To process payments and send invoices.
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To contact you regarding appointments, project updates, or customer service.
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To comply with legal or regulatory obligations.
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To improve our website and service offerings.
3. Legal Basis for Processing
If you are located in the UK or EU, our legal basis for collecting and using your personal data includes:
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Your consent.
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Performance of a contract.
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Compliance with legal obligations.
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Legitimate interests (e.g., service improvement, marketing of similar services).
4. Sharing Your Information
We do not sell your personal information. However, we may share it with:
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Service providers and subcontractors working on our behalf.
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Regulatory bodies or government schemes (e.g., energy efficiency grants).
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Payment processors and invoicing platforms.
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Legal or professional advisors when required.
All third parties are required to respect the confidentiality of your data.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
6. Data Retention
We retain your personal information only for as long as necessary:
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To fulfill the purposes outlined in this policy.
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To comply with legal and regulatory requirements.
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To resolve disputes and enforce our agreements.
Typically, we retain customer data for up to 7 years following the completion of services.
7. Your Rights
You may have the right to:
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Access the personal data we hold about you.
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Request correction or deletion of your data.
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Object to or restrict our processing of your data.
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Withdraw consent at any time (if processing is based on consent).
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Lodge a complaint with a data protection authority.
To exercise your rights, contact us at: [Insert contact email or address]
8. Cookies and Website Use
We may use cookies or similar tracking technologies to improve your experience on our website. You can manage your cookie preferences through your browser settings.
9. Changes to This Privacy Policy
We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
Kenwood Renewables
info@kenwoodrenewables.co.uk